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- UI / UX
- Web
- Digital
- Multimedia
Portfolio
Professional Summary
Senior UX Designer with 5+ years experience and specialized in complex web application design. Achieved 15% increase in User Satisfaction and 20% increase in Conversions through the creation of features and interactions via user-centered design and validated through User Acceptance Testing (UAT) and data-driven analytics. I am looking to leverage my skills by bringing monetized and process improvements to your company as a UI / UX Designer or UI / UX Design Lead.
Design Showcase
- Responsive Design Web Solution for an Online Portfolio and Resumé
- An interactive platform to showcase creative work
- A "One Stop Shop" that provides all information needed about oneself and how to get in-touch with them
- Feel free to browse around on different platforms to see the responsive design work
- Internal project from the ground up, run as a start-up, providing solutions for multiple customer bases within the company
- Responsive Design Web Application Solutions
- Two Platforms, each targeted for a different customer base, yet working together to provide the overall learning solution for content developers, facilitators, participants, and managers
- Increased User Satisfaction for learning by 15%
- Increased Conversions to new platform by 20%
- On-going project with iterations of new features and solutions for each internal customer base using the Agile methodology with the Scrum workflow
Associated Skills
Software Expertise
This presentation addressed issues around making eLearning content that is tailored for blind and visually-impaired learners. This was done by introducing participants to the non-sighted environment through an immersive virtual demonstration that provided a realistic perspective in the life of the non-sighted learner.
They learned how it is critical to know their audience, the equipment and software they use and the limitations that come with them. Along with this, they also learned how important it is to know how course development software publishes to avoid issues with their final product.
Session Feedback:
These guys clearly had a passion for the topic of accessibility. Thank goodness, because I think the low turnout for their session (there were only 6 con attendees in the room) would have thrown off less devoted speakers. Regardless of the tiny audience, they still put on a good show.
The session, due to length, was more about making us aware of the kinds of issues that can creep up in e-Learning when it needs to be accessed by someone using a screen reader like JAWS and a Braille display. They used a ton of in-class examples of real issues in standard Flash and Captivate projects and how you can fix them. Without going in to too much detail, I can basically sum up most of their advice as "Don't take quick shortcuts: sighted learners might not be able to tell, but learners using JAWS certainly will notice the difference because of how that software functions."
In general, I'm sad to note that even the speakers admitted that there aren't a lot of good solutions for making e-learning fully accessible and engaging for learners using screen readers. Unfortunately, in many cases the best option for now is to create an alternative text document of the training content for these learners to use instead. I was really hoping they'd have found some other solution I hadn't heard of yet, but clearly the tech hasn't caught up to the need yet.
Education
- Continuing learning and growth in the UI / UX industry through research and practice
- Focusing on Mobile-First Responsive design.
- Expanding knowledge and understanding of software and practices for the industry
- Keeping refreshed and up-to-date on relevant industry standard software
- Continuing to learn and grow in graphic design industry practices
- Keeping up-to-date on relevant industry standard software
- Practicing new techniques for varying effects in designs
Santa Ana, CA
- General education through an Adult Continuation program at Rancho Santiago College to receive my High School Diploma.
- Creating visual design prototypes, designing icons, developing solutions for new navigation systems, resulting in an average of 10% increase in user satisfaction.
- Carried out user research through targeted interviews and extensive usability testing before and after redesign.
- Facilitated design implementation via CSS and HTML coding
- Managed, developed, and mentored employees in technical support and training teams
- An entrusted leadership member partnering to grow the company with a focus on employee development
- Consulted with company executives, department directors, and team leads on workflow efficiencies using Microsoft 365 tenant suite of applications and deploying operational solutions to increase profit margins
- Developed and managed solutions for departments using the Microsoft 365 tenant suite of applications
- Designed assets and consulted on strategies for company branding and Intellectual Property (IP)
- Fulfilled proficiency needs in business processes through various software solutions
- Advised possible business methods to improve company productivity
- Reduced work hours by 96% for a business process flow through introducing a new software solution
- Trained new software solutions introduced to employees
- Designed mockups for user interfaces and maintained React Libraries and stylesheets for two training systems
- Developed strategic User Interface (UI) and User Experiences (UX) for two training systems based upon research from users and developed user personas
- Supported programming and server support teams to ensure the best user experience in two training systems
- Consulted with multiple teams and key stakeholders within training community
- Designed presentations for executives and other leadership within the training department
- Designed publication materials within the training department
- Consulted multiple teams within the training community on strategic solutions to effectively communicate their projects for support deliverables impacting multiple lines of business across the United States.
- Developed communication plan solutions with a graphic representation of concepts and initiatives that provided clear visual understanding for their intended audiences.
- Consulted with teams to ensure accessibility (i.e., 508 Compliance) when applicable
- Oversaw and ensured proper usage of Intellectual Property (IP) and kept files up-to-date with IP guideline changes for all Verizon / Verizon Wireless brands for all internal communications and projects across the nation.
- Consulted with vendors on platform and accessibility compliance while also providing them documentation on Learning Management System (LMS) requirements
- Aided in troubleshooting issues that surfaced during course development
- Provided reporting solutions on the LMS, working with IT teams using ORACLE databases and SQL commands presenting usage and activity data within the LMS.
- Co-managed conversion of eLearning solutions to enhance user experience and implement efficiencies for content developers across the nation.
- Advanced to another position and set of responsibilities, therefore, I coordinated with IT teams for transition support and reporting, handing over responsibilities to other team members of existing duties.
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Honorable Discharge
- Completed Basic Training and during extended training, I suffered a back injury and was discharged early with an Honorable Discharge. While my time of service was cut short, it was an honor to serve my Country and serve alongside fellow service members that continued on to serve and some to fight for our freedom.
Recommendations
Chris Lowe
Riaz Uddin
Building software? Bill can take your requirements document and whip out a set of mockups to start the iterative design process.
Ready to put something in front of customers? Hire Bill to create a beautiful, inspired set of interactive prototypes. He'll even lead the usability testing.
Building your front-end in React.js? Add your baseline components, connect them to your data sources, then let Bill refine the React, HTML, and CSS to make your app exactly match your designs.
Oh, and did I mention Bill's a heck of an illustrator and graphic designer? It's rare to find a designer who can do it all, including design in code. The guy is full stack.
As if all that isn't enough, Bill is just one of the nicest, most conscientious people I know. He's always willing to help a teammate or pitch in wherever needed. He works his tail off and doesn't rest until he delivers a first class product.
If you need a UI/UX/Web Designer and have an opportunity to work with Bill, take it. You'll be in good hands.